London-based luxury repairs service The Restory wants to tap into the growth opportunity the 100 billion pound repairs market represents.
She noted that” providing services for a brand — proactively at scale, not reluctantly and on occasion — is an entirely different way of doing business to traditional linear models.
“But we’ve now made our solutions available for brands to use in a way that suits their current objectives, situation and territory. Brands can now fully embrace the aftercare opportunity. They can retain control over the customer experience, gather data and reap the benefits of sustainability, loyalty and engagement.”
As part of its partnership with Manolo Blahnik, customers will now be able to access post-purchase repair services — everything from re-soleing to re-heeling, restoration, and dyeing — directly through the Manolo website. It was a no-brainer as far as Jacobs was concerned, given the timeless aesthetic of the brand’s shoes — and people’s desire to take care of them and keep them for as long as possible.
“In our view, acquiring a pair of Manolos is an investment in a timeless piece. We have always helped our clients and community with aftercare as it’s a vital step in looking after treasured pieces in your wardrobe,” said Kristina Blahnik, chief executive officer at Manolo Blahnik.takes that a step further and gives our community a solid, clear guide to aftercare with a renowned company that have ateliers and craftsmen akin to our own skilled employees in our shoe ateliers and factories.
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