Retailers and restaurants are looking to robots and other technology to keep up with demand amid a labor crunch and booming online sales.
Digital orders have also resulted in the need to complete new tasks like moving items off shelves for curbside pickup, or preparing takeout orders and more — which means they need more employees, not fewer.Cleaning robots scrub the floors of some grocery stores and membership club Sam's Club. The software, made by Brain Corp., can also scan shelves for inventory.
Both Sam's Club and Walgreens say the automation frees up time for employees to help customers instead of spending hours on mundane tasks like mopping floors, manning cashiers or counting pills. Use of robots powered by Brain Corp.'s software has jumped. The company said the amount of square feet covered by these autonomous robots rose 40% in the retail sector, 69% at airports and 113% at malls year-over-year as of Oct. 1.
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