Leaders moving their companies forward must always inspire a productive level of tension.
What presents your company with its toughest challenges? Shifting markets? Stiffening competition? Emerging technologies? When such challenges intensify, you may need to reclarify corporate values, redesign strategies, merge or dissolve businesses, or manage cross-functional strife.are murky, systemic problems with no easy answers. Perhaps even more vexing, the solutions to adaptive challengesAdaptive work is tough on everyone. For, it’s counterintuitive.
Maintain just enough tension, resisting pressure to restore the status quo. Raise tough questions without succumbing to anxiety yourself. Communicate presence and poise.Encourage managers to grapple with divisive issues, rather than indulging in scapegoating or denial. Deepen the debate to unlock polarized, superficial conflict. Demonstrate collaboration to solve problems.To instill collective self-confidence—versus dependence on you—support rather than control people.
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