Move over, Southwest TravelTuesday
The carrier swooped into the top spot in the latest American Customer Satisfaction Index Travel Report released on Tuesday, bumping up last year’s winner, Southwest Airlines LUV, +0.74% , which dropped into third place.
“Recent deadly crashes of the Boeing 737 Max have left Southwest particularly vulnerable to safety concerns,” the ACSI report noted, adding that 9,400 Southwest flights were canceled the first quarter due to safety concerns and/or bad weather. Indeed, Southwest lost more than $200 million in revenue during the first quarter, and has grounded its 34 737 Max aircraft through Aug. 5.
Overall passenger satisfaction with airlines is up 1.4% to a score of 75, with the ACSI reporting that this is a marked improvement. “Airlines sat at a near-record low of 62 just a dozen years ago,” said David VanAmburg, the ACSI managing director, in a statement. “Now they’re among some of the most improved industries over that time.”
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