Michael Jones believes serial bad reviewers and rude customers should not be allowed in his restaurant. But what does he take into consideration before canceling a reservation or blacklisting a customer?
behavior. But as the adage “the customer is always right” loses steam, where should restaurants draw the line?
Supporters of these platforms would argue that leaving reviews, good and bad, is the whole point of them. How do you think diners should be sharing their opinions?The thing that makes me crazy is that people won’t tell me in real time when something sucks. I want to put a questionnaire on every table because that invites criticism. If something isn’t up to standard, I want to know.
I think they do. They really look at the number of stars. Even a single one-star review can knock you down, depending on how many reviews you have.If they can’t go back. I think that's what it takes. We haven’t used it in about a decade, but we used to have a Google Doc shared with four or five other local restaurants. We only put people on there that were egregiously bad or amazingly wonderful. Most of the time people are great.
Editor’s note: Jones has always had a small team, so food would take some time to come out. A reviewer who complained frequently about slow food would be a red flag for Jones.These seem like fairly subjective ways to filter. How do you ensure you’re not discriminating against people who want to dine with you?
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