Guilt tortured Vaughn Allex for years to come. Twenty years later, there are still some things he'd rather not discuss.
Brothers Salem and Nawaf Al-Hazmi arrived late that day, but with two full-fare, first-class passengers standing in front of him, instead of rebooking them, Allex ensured they made flight 77.Allex has lived with that decision for the last 20 years.
When the pair couldn't answer basic security check-in questions, Allex marked their tickets for additional security. On Sept. 12, Allex was summoned to his boss' office. There, a woman introduced herself as an attorney for American Airlines, adding "I am not your attorney." PHOTO: Ticket agent Vaughn Allex speaks with ABC News' Gio Benitez at Dulles International Airport, Aug. 24, 2021.
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