Workers who handle violent and offensive content often face low wages and insecure contracts. Now they want the ability to organize.
content to remove abuse or other banned material is one of the toughest jobs in tech, but also one of the most undervalued. Content moderators for TikTok and Meta in Germany have banded together to demand more recognition for workers who are employed to keep some of the worst content off social platforms, in a rare moment of coordinated pushback by tech workers across companies.
“We want to see recognition of moderation not as an easy job, but an extremely difficult, highly skilled job that actually requires a large amount of cultural and language expertise,” says Franziska Kuhles, who has worked as a content moderator for TikTok for four years. She is one of 11 elected members chosen to represent workers at the company’s Berlin office as part of an employee-elected works council.
TikTok, Meta, and other platforms rely on moderators like Kuhles to ensure that violent, sexual, and illegal content is removed. Although algorithms can help filter some content, more sensitive and nuanced tasks fall to human moderators. Much of this work is outsourced to third-party companies around the world, and moderators have often
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