TORONTO — It’s been one month since a ransomware attack hit Canada’s biggest bookstore chain.
Feb. 14: The bookstore chain says customer credit and debit information was not stolen during the cyberattack, as it does not store the full numbers in its system. Plum reward points were also unaffected by the breach, Indigo says. Its website remains down on Valentine’s Day, a key retail event during the typically sluggish winter months.
Feb. 22: Indigo announces that customers are now able to make purchases of “select books” online and browse other products.Article content March 1: The company announces that it has decided not to pay the ransom in the cyberattack. Indigo says its network was hijacked via a ransomware software known as LockBit. The retailer says it does not know the identity of those behind the attack, but says LockBit has been used by Russian organized crime groups, and it cannot be assured that any ransom payment would not end up in the hands of terrorists or others on sanctions lists.
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