When Priscilla McMurtry and her husband cancel their cruise to New Zealand, their cruise line decides to keep their $17,000 airfare. Can it do that?
Q: My husband and I booked business class airfare for our Windstar cruise in New Zealand through the cruise line. There was no mention of the tickets being nonrefundable until we received the confirmation. We had to cancel the cruise, and we tried to get a ticket refund.
A: Windstar should have disclosed that your airline tickets were nonrefundable. And if the airline refunded your tickets, it should have at least considered passing that refund along to you. I’ve dealt with these double-jeopardy refund cases before, and I have a problem with any company imposing new rules on a purchase. But that’s not why I took your case. I took it because I could not find any disclosure of Windstar’s refund rules on their website, windstarcruises.com/terms-condition).
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