Uber could pay roughly $19 million in penalties in Australia after a regulator found it misled riders by warning of cancellation charges within a fee-free window
Technologies Inc. could pay roughly $19 million in penalties in Australia after the country’s competition regulator found it misled riders by warning of cancellation charges even within a designated fee-free window.
The regulator also found that for roughly two years, Uber’s app displayed inaccurate fare estimates for a now defunct UberTaxi ride option. “Since the ACCC raised this, we have worked to streamline our in-app messages to make it clear exactly when cancellation charges will or will not apply, per occasion, so that riders always have certainty,” Uber said in a statement. The regulator didn’t allege Uber was charging cancellation fees at times when no fee should have applied, Uber said.U.S.
In nearly two years through August 2020, Uber’s algorithm also falsely inflated the estimated cost of booking through its UberTaxi option so that the actual fare was “almost always” cheaper than the estimate displayed, the Australian regulator said.
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