Chicago-based United Airlines says when flights are delayed or canceled it will use its app to send customers options for rebooking and, in some cases, vouchers for meals and hotel rooms.
United said Thursday that it began testing the service on its app late last year and found that it reduced the number of people waiting in airports lines to speak to airline agents.
Airlines are under pressure from the Biden administration to improve customer service. The Transportation Department said recently it would begin writing new rules to require passenger compensation when the airline causes delays and cancellations. United’s chief customer officer, Linda Jojo, said the new app features would save time and reduce stress for travelers because “we know things don’t always go as planned.”
Feeling out of the loop? We'll catch you up on the Chicago news you need to know. Sign up for the weekly So far this year, United has canceled about 5,400 flights, or 1.3% of its schedule, which matches the industrywide average, according to figures from FlightAware.com. Nearly 100,000 other United flights this year have arrived at least 15 minutes late.
México Últimas Noticias, México Titulares
Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.
United Airlines Addresses Long Wait Times With App's Rebooking FeatureUnited is providing travelers with an automatic rebooking and voucher features in its app as the White House pressures airlines to improve customer service.
Leer más »
United Airlines tweaks its app to help customers during delaysUnited said Thursday that it began testing the service on its app late last year and found that it reduced the number of people waiting in airports lines to speak to airline agents.
Leer más »
United Airlines now allows passengers to rebook flights, receive vouchers in appA United Airline app update announced Thursday allows travelers to rebook...
Leer más »
'Windy City Weekend': Talking Chicago Pride Parade 2023, Walt Disney's Chicago home, new moviesThis week on 'Windy City Weekend,' Cody LaGrow joins Ryan to talk about the Chicago Pride Parade!
Leer más »
Southwest Airlines reaches ‘tentative’ labor agreement with its mechanicsSouthwest Airlines Co. said Friday that it has reached a “tentative agreement” with the union representing its mechanics and related employees. The air...
Leer más »