The returns experience shapes the overall perceptions of a retailer.
UPS is projecting “record-breaking” returns this holiday season, which will peak on Jan. 2, with 1.9 million returns expected via the carrier’s network. This is a 26 percent increase compared with last year — which also set a record.UPS said the swelling volume of returns “illustrates how e-commerce is changing the way consumers buy during the holidays.” In December, UPS is expecting to ship more than 1 million return packages to retailers and e-commerce sites each day.
In UPS’ “Pulse of the Online Shopper” study, 73 percent of shoppers polled “said the overall returns experience impacts their likelihood to purchase from a retailer again” while 68 percent said the “returns experience shapes their overall perceptions of a retailer.” More than 40 percent of respondents said “free return shipping contributes most to a positive returns experience.”
Warren said if brands and retailers “want to be considered a ‘Returns Rockstar’ this holiday season, they will need to be prepared to offer a seamless, hassle-free returns experience to consumers.” He noted UPS offers a host of solutions to help companies do just that.
México Últimas Noticias, México Titulares
Similar News:También puedes leer noticias similares a ésta que hemos recopilado de otras fuentes de noticias.
SoftBank to tighten governance at start-ups after WeWork debacle: FTSoftBank Group Corp is expected to outline tougher governance standards...
Leer más »
Why January 2 will be UPS' busiest day of the yearUPS expects online shoppers to return merchandise they've purchased at a record-setting rate during and after the holiday season fueled by increase use of ecommerce sites like Amazon, which empower customers to receive and send packages back to retailers all season long.
Leer más »
‘Superstore’: NBC Ups Season 5 Order To 22 Episodes With 4-Episode PickupBlue-collar comedy Superstore continues to be the unsung hero of NBC’s Thursday comedy lineup. And in recognition of its solid ratings performance, the network has ordered four more episodes,…
Leer más »
The New Guide To A Stacked Bookshelf That Ups Your Intellectual GameTo help you stack your bookshelf, expand your mind and impress your house guests, here is a guide to new and recent titles that will make you equal parts economic and cultural savant.
Leer más »
BA parent IAG ups bet on Latin America with Air Europa takeoverIAG , the parent of British Airways and Spain's Iberia, announced a 1 billi...
Leer más »
Google launches new program for green start-ups as employees revolt over its record on climate changeThe company said it will house startups focused on sustainability and climate in 2020.
Leer más »