Verizon totally screws up an order for a Pixel 6 Pro while it and T-Mobile display a startling lack of customer service by failing to make the proper interpretation about an Apple Watch promo.
with GPS + Cellular from Apple. Get $100 back from T-Mobile/Sprint." No doubt that once T-Mobile executives realized who Gurman is, they quickly tried to save face. Gurman himself said that he had to settle the issue at the corporate level.Gurman discovered that his rebate, which he did eventually receive, had been denied because the murky rules of the promotion, as understood by, required that a new line be created for the purchased Apple Watch.
One helpful Verizon customer service agent worked out a plan so that I wouldn't have to wait for the first phone to be returned to Verizon after three failed delivery attempts. The bottom line was that a second shipped Pixel 6 Pro would be delivered on Thursday, December 29th at 10:30 am. By the afternoon I called Verizon and was told that the phone now would arrive at the end of the day. But when 8 pm came and went without the package at my doorstep, I knew that the phone I was supposed to receive on December 28th wasn't coming on December 30th as promised.
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