Investment and credit firms tracking Dallas-based Southwest Airlines think the carrier will upgrade its technology, but the company’s stock has already...
has regained most of the value it lost on Wall Street when its operations cratered in late December and left hundreds of thousands of passengers without flights around Christmas.and a customer backlash in the next few months, investment groups are calling Southwest’s problems “manageable” and that management is “up to the task” of fixing a reputation battered by the worst operational meltdown in the Dallas-based company’s 51-year history.
asked Southwest Airlines how it plans to correct the problems that led to the flight cancellation meltdown, adding pressure from the country’s third-largest public pension system and holder of more than 1.3 million shares in the company. “So, there is work ahead, but we intend to move through that very swiftly,” Jordan wrote. “What we learn will inform our efforts that are already underway to modernize the operation. The actions will be based on facts, data, and insights, and a very thorough 360-degree analysis.”
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