“We don’t control the experience”: Olive & Finch owner on delivery app frustrations

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“We don’t control the experience”: Olive & Finch owner on delivery app frustrations
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Tynin Fries joined The Denver Post in 2018 as an intern. Then, she joined the team as a Digital Strategist and was promoted to Deputy Director of Audience in 2022. She is a proud ASU Cronkite alumna (#godevs)! In between producing news and writing stories, Tynin is out exploring all that Colorado has to offer.

Any time polenta is served out of a miniature crock pot is a good time. Photo by Allyson Reedy, The Know.Restaurateur Mary Nguyen knows third-party delivery apps are here to stay, but thinks how they do business with independent restaurants needs to change.

Three years later, however, the local legislation has long expired. Plenty of people still use the apps, and many restaurant owners find them frustrating — but still keep using them. Olive & Finch owner Mary Nguyen is opening a new Denver cafe called Little Finch that specializes in takeout meals. It varies on what kind of agreement you have with the different vendors. For us, it ranges from 19 percent up to 25 percent. We specifically have relationships with Uber Eats and Grubhub.To offset this, do you mark up any of your menu items if they’re ordered through Uber Eats or Grubhub?We do sometimes.

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