The announcement of subterranean, burger-wielding robots comes after Wendy's announced it would test AI in its drive-thru.
customer. After ordering on mobile, customers will be able to pull up to an Instant Pickup kiosk and check inrobots will then transport the food underground from the kitchen to the customer’s car.“At Wendy’s, we are consistently innovating to meet our customers however they choose to engage with us,” said Wendy’s senior vice president and CTO Matt Spessard in the press release.
Wendy’s believes that mobile and online ordering is on the rise—the company told Gizmodo in an email that 11% of its March 2023 orders were digital. Therefore, this new system is an attempt at enticing customers to engage with the company’s digital offerings without having to leave their cars
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