Authorities have not released audio of the 911 calls or radio communications but have confirmed dispatchers received panicked 911 calls from students trapped in the locked classroom with the gunman while officers waited in a hallway outside.
Did any of them know children were trapped in a classroom with the gunman? Was that potentially critical information relayed to the incident commander on the scene? And did officers challenge the commander’s decision not to promptly storm the classroom?
Nineteen children and two teachers were killed in the attack last week at Robb Elementary, the deadliest school shooting in nearly a decade. Seventeen others were injured. The funerals began this week. He cited a 2009 domestic disturbance call in Pittsburgh in which a woman told a 911 operator that her son was armed. That information was never relayed to responding officers. When they arrived, the man opened fire, ultimately killing three officers and seriously wounding two.
The protocols also outline key questions for 911 dispatchers to ask callers in active-shooter cases, including the types of weapons involved, the number and location of suspects and whether the caller can safely evacuate the building. Operators at a 911 center typically relay information from callers in writing to a dispatcher, who then passes it along to officers in the field over the radio.
“The assumption is the officers are there and will know more about what’s going on than the people calling 911,” he said.
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