How has following your curiosity made your life better? 🧐
And that is precisely why even cops, judges, and CIA agents often overlook con artists and spies in their midst and sometimes misread innocence for guilt."You cannot make sense of a stranger in a hurry," Gladwell says, no matter how tempting it is to do.Nowhere is assessing a stranger more personally important than in a doctor's exam room, Gladwell believes., doctors spent just 27% of their total office time on direct clinical face time with patients and a whopping 49.
To compound matters, in the U.S., it's not uncommon for doctors to be asked to see patients in 15-minute intervals. "Doctors consistently complain how they are given less and less time with their patients," Gladwell says."One conclusion you can take from my book is that they are 100% right to make that complaint. In the interest of efficiency, we're creating grave problems. You cannot ask a doctor to make sense of a stranger in 10 minutes. The danger when you speed things up is that people start relying on strategies to make sense of the stranger that are inaccurate or misleading.
David B. Agus, MD, a professor of medicine and engineering at the University of Southern California Keck School of Medicine and Viterbi School of Engineering, agrees. He thinks a balance must be struck between the innovations of big data, which are transforming the speed of patient care and rates of accurate diagnoses, and the time doctors must spend on EHR."Doctors spend the majority of their time entering data while staring at a computer," says Agus, author of.
Gladwell certainly isn't against digital innovations, especially if they yield results. But he reminds us there is more tothan diagnoses."An overwhelming reason we go to doctors is for reassurance and consolation," he says."We have enormous psychological needs. We go to have our illnesses treated, yes, but we need to have more respect for the human role of the doctor, where it's most valuable.
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