It’s been called the summer of “revenge travel,” where those who stayed home for the last two years have booked their dream vacations. But that coupled with understaffed airlines, severe storms and COVID-19 outbreaks has created a summer of chaos travel.
reported in May that satisfaction levels among airline passengers dropped more than 20 points, on a 1,000-point scale, compared with a year earlier. The research and analytics company attributed the decline to a failure by the airlines to manage the increased travel demand.
The airlines’ problems originated in spring 2020, when the pandemic took hold and air travel came to a near-standstill. The federal government approved $54 billion in relief for the airlines on the condition that carriers keep workers on the payroll. But to save cash, many airlines offered pilots, flight attendants and other workers early-retirement packages, which thinned the workforce by thousands.
Southwest Airlines said that it has hired 10,000 employees in 2022 and that cancellation rates have dropped below 2019 and 2020 levels. — many of whom work together in cramped airport towers — have also resulted in staff shortages, leading to slowdowns at several airports over the last few months.Responding to frustrated fliers, federal lawmakers began last month to put pressure on airlines to fix the problems. Sens. Bernie Sanders , Edward J. Markey and Richard Blumenthal wrote to airline executives, urging them to reduce the delays and cancellations.
“The reality is that multiple overlapping factors have affected the system, including airline staffing levels, weather, high volume and ATC capacity, but the majority of delays and cancellations are not because of staffing at FAA,” the agency said in a statement.
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