Why booking travel on your phone is a bad idea

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Why booking travel on your phone is a bad idea
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ON YOUR SIDE: Despite the convenience, experts say buying a flight by mobile phone could end up costing you more. onyourside travel alabamanewsnetwork

"When firms employ a drip pricing strategy, the initial price is almost always lower than a competitor's all-in price," said Shelle Santana, assistant professor of marketing at Bentley University and one of the study's authors, in an email interview."But once they start to add on amenities such as a checked bag, seat options, etc., that difference in price across firms diminishes and sometimes reverses.

"Consumers perceive high search costs associated with starting their decision process over, and they think they will save less money than they actually will," Santana said. Consider the common decision of whether to purchase a flight with either cash or reward miles. This involves several steps. First, you'll need to search on the airline app or website for award availability, likely while switching to a personal calendar to check dates. Then, you'll search on a third-party flight tool, such as Google Flights, for estimated cash fares before determining the value of the redemption in miles versus dollars.

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