Of all the pandemic-inspired business adoptions, perhaps none is as reviled as the QR-code menus. And yet, it persists.
New York
Early in the pandemic, restaurants ditched physical menus and instead revived a long-sidelined technology, the quick response code. It seemed like a good idea at the time. As restaurants reopened from government-mandated Covid lockdowns, restaurant design experts advised them to clear their tables of high-touch items like salt, pepper and ketchup bottles. Even the physical menu had to go, and thus the QR code — which, when scanned, opens up a digital menu — came into vogue.
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