Experts weigh in on ethical practices for retail delivery in the time of COVID-19.
The fears and frustrations of these workers underscore how buying stuff online may seem frictionless for a customer, but it takes the labor of packaging, shipping, and transportation to make e-commerce deliveries to your doorstep possible. To those performing these tasks, a clear difference exists between a delivery that fulfills your needs to stay safe and healthy, and one that fulfills your need to impulse shop.
“The key [question] here is ‘Do I really need it or do I just want something that I want right now?’” Stutts said. If it’s the latter, hold off for now, he suggested.the risk of shoppers getting COVID-19, the disease caused by the coronavirus, from a shipped package is low, danger lurks for workers with every interaction.
Deciding what’s a want and a need can be a quarantine quandary, and your must-have may look different from someone else’s. “The person who didn’t think about it at all, who showed disregard for whatever and just went ahead and clicked and got it stands in contrast to the person who really gave it careful thought and said, ‘Well, to the best of my knowledge, this is what I’m going to need at this point,’ and they can provide a rationale,” he said.
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