Workers who fix Apple's laptops say their workplace is a 'sweatshop,' with broken air-conditioning, feces-covered toilet seats, and 13-hour workdays
If you're ever unlucky enough to spill a latte between the keys of your $1,300 MacBook Pro or shatter its screen, your first stop would probably be Apple's website, where you could schedule an appointment to take it to a nearby Apple Store.
There, people with knowledge of the facility said, low-wage workers toil, often in oppressive heat with grueling targets. They are cut off from the outside world during their shifts and sometimes wait in long lines to use toilets smeared with feces. "We have extensive processes in place to maintain our high workplace standards and provide many different ways for employees to share any concerns they may have, including through anonymous channels," a representative for CSAT Solutions told Insider in a statement."We take allegations seriously and will ensure they are investigated thoroughly.
Still, people said the hourly pay was a significant improvement from several years ago, when technicians were paid a sliding amount per laptop, depending on how challenging the repair was. The system, called"piecework pay," was"None of the repair technicians got paid enough to live," a former technician told Insider, referring to the former piecework-pay system. The piecework pay"ended up being far less than minimum wage," the former technician added.
,"Apple hardware, software, and services work together to deliver a seamless experience that just works."Show lessBut workers told Insider that they feel Apple's repair network can stretch its contractors to their limits. "Some people might have the expectation that because we're going to work on Apple computers, that things are going to be nice and shiny and clean all the time," a current manager at CSAT Solutions said."It's not the case."
At first, he said, CSAT Solutions seemed like a great place to work compared to his previous gigs in fast food. There was the promise of upward mobility, and he got the chance to develop his technical skills. He tried to ignore the"drab and dreary" environment of the warehouse, which he said had concrete floors and no natural lighting.
The women's restroom has four stalls, current employees said. There, one current technician said it's common to see feces on the toilet seat. There are additional bathrooms in an adjoining office building, workers said, but repair staff aren't permitted to use them.
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