5 questions retailers need to ask to build a loyal customer base paid Workday
Shoppers today have higher expectations than ever before. They’re used to the ease of frictionless payments. They want to buy online and pick up in the store. They can get same-day shipping on almost anything. And if these expectations aren’t met, they’ll take their business elsewhere.
What should retailers be doing to make sure they’re meeting shoppers’ increasingly high expectations? Here are five questions they should be asking themselves right now to get ahead of the competition and to build a loyal customer base. Omnichannel is more than the buzzword du jour in retail today—it’s what consumers have come to expect. A truly consistent omnichannel experience means that in all channels the experience is seamless and hassle-free.
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