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New York Not only is Alexa listening when you speak to an Echo smart speaker, an Amazon employee is potentially listening, too.
Amazon employs a global team that transcribes the voice commands and feeds them back into the software to help improve Alexa's grasp of human speech so it can respond more efficiently in the future, Bloomberg reports. Amazon reportedly employs thousands of full-time workers and contractors in several countries, including the United States, Costa Rica and Romania, to listen to as many as 1,000 audio clips in shifts that last up to nine hours.
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