The woman was discharged from hospital into a hotel when NHS pressure was mounting in March 2022.
A patient who was discharged from hospital into a hotel care facility says her experience was "diabolical."
Bristol, North Somerset and South Gloucestershire NHS trusts are currently using another hotel for up to 30 patients amid winter pressures.How are your local NHS services coping this winter? Mrs Burrage received treatment at Southmead Hospital for a major operation in March 2022 and was discharged as "medically fit" into a Bristol hotel a few days later."The hygiene was awful - my food was dropped on the floor in front of me and put back on my plate to eat," she said.Mrs Burrage also said she only remembered there being one carer at the hotel between the hours of 10:00 - 16:00 GMT.
The ICB said the different hotel currently being used for patients has live-in care workers on a 24/7 basis with visiting clinical teams providing rehabilitation and primary care support.A spokesperson for the ICB said about the current hotel care facility: "The service will provide comprehensive care, in a welcoming environment, for people who don't need to be in hospital, but require further support before they return home.
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