Its tipping model funneled delivery people’s tips to the company to offset costs
that DoorDash’s pay model had led to an increase in the number of orders being fulfilled by its workers, as well as higher job satisfaction.that the tipping policy would finally be changed, but continued to defend the pay model as a way to “prioritize transparency, consistency of earnings, and to ensure all customers get their food as fast as possible.”
He conceded, however, that “it’s clear from recent feedback that we didn’t strike the right balance … Going forward, we’re changing our model - the new model will ensure that Dashers’ earnings will increase by the exact amount a customer tips on every order.”
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