The Department of Public Health is launching the Office of Coordinated Care, which will connect people experiencing a mental health crisis or who are transitioning out of emergency care facilities to ongoing behavioral health services.
San Francisco’s Department of Public Health moved on Friday to fill a persistent gap in the way The City deals with mental and behavioral health emergencies.
The case managers will be tasked with following up with people discharged from jail, exiting emergency rooms or leaving an involuntary hold, known as a 5150 hold, in an effort to maintain contact beyond the 72-hour psychiatric hospitalization. They will also accompany clients to appointments and meetings, rather than simply referring individuals to services, which may be difficult for some individuals to follow through on without support or housing.
Often, individuals struggling with homelessness, substance abuse and mental illness receive fragmented support. Lacking adequate supportive housing options, many end up repeating stays in jail, the emergency room, or psychiatric emergency services. The idea behind the new office has already been tested out via a pilot program launched in April 2021. As of March 2022, the team was working with 72 individuals who had been referred through the street crisis responders.
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