Washington, D.C.’s attorney general claims the hotel company made millions of dollars through unlawful trade practices.
The District of Columbia has sued Marriott International, alleging that the hotel company violated consumer protection laws for at least a decade by charging resort fees that it doesn’t disclose upfront to its customers.
“Over the last decade, Marriott has increased its use of these fees,” Racine told reporters. “Bait-and-switch advertising and other forms of deceptive pricing are unfair and illegal.”“We are not seeking to criticize or outlaw the practice of having resort fees,” he said. “They’ve got to be fully and fairly disclosed to consumers in a transparent way.
Racine said that he hoped the lawsuit would raise awareness among consumers about the practice and compel other hospitality companies to change their policies regarding these fees. The agency also has warned 22 hotels that they were not adequately disclosing the fees and could be violating the law. However, the FTC has not taken further action under the Trump administration.
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