Following more than a year of reports exposing what some current and former paramedics described as a “culture problem,” Denver Health CEO Robin Wittenstein agreed to an interview. Chief Investigative Reporter TonyKovaleski has the story:
Following more than a year of reports exposing what some current and former paramedics described as a “culture problem,” Denver Health CEO Robin Wittenstein agreed to an interview with Denver7 Investigates.Denver7 Investigates published more than a dozen reports in the past year-plus, exposing how paramedics were pressured to bypass closer Level One trauma centers to bring critical patients back to Denver Health Medical Center.
You know, Denver Health has really focused on not just this, but in everything we do on how we can always look for opportunities for improvement. The partnership with the City of Denver has been a longstanding part of who we are and how we serve the people of Denver. When you look at the performance of the Denver Health Paramedic Division, we have performance goals that we are held accountable to. Those are set using national benchmarks and they're set through the entire email system. It's not Denver Health setting goals. In the last 12 of 14 years, Denver Health has met its performance goals. One of the years that we've missed, 2019, was due to the growth of the city.
I believe that the reporting has not accurately reflected the performance of the Denver Health Paramedic Division. We're always looking at the culture of Denver Health. We talk to our employees regularly. We ask them questions. Again, it's not different when you're thinking about how employees exist within an organization like Denver Health, and it is about how you deliver health care.
My message is that we will approach this in exactly the same way we've always approached it, which is having conversations with the City of Denver.I will commit to continue conversations with the City of Denver around what they do, how the partnership works, what they'd like to see as the city changes and evolves. As we look at our performance data, as we look at the performance data of the police, the fire and 911.
Oh, I think the conversations are good. Both sides have a deeply vested interest in the relationship between Denver Health and the City of Denver. I think there's been tremendous opportunities for not just a partnership over the years, but real innovation. Things have come out of our partnership that have advanced health and well-being for people who live in the city of Denver. And that's been on both sides.
I'd say the Denver Health Paramedic Division uses the appropriate guidelines for deciding where patients should go. Of course, the first decision criteria is what's going on at the scene. What does the patient need? What is their clinical condition? The second thing that gets considered is what does the patient want that the patient or their family want? And the third is the guidelines to bring the patient to the closest, most clinically appropriate place.
I have not said that. What I've said is as information has come forward, as we evaluate it, we make changes based on what we hear.
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