Salesforce dominated the worldwide CRM market with a 19.5% market share in 2018, over double its nearest rival, SAP, at 8.3% share.
of customer service and support, digital commerce, marketing, and sales. All four subsegments of the CRM market grew by more than 13.7%, with marketing emerging as the fastest growing segment, increasing by 18.8% and representing more than 25% of the entire CRM market. Customer service and support retain its No. 1 position, contributing 35.7% of CRM market revenue, attaining $17.1B in revenues in 2018.With 19.5% market share, Salesforce has over 2X the CRM sales SAP has and over 3X of Oracle.
Gartner Says Worldwide Customer Experience and Relationship Management Software Market Grew 15.6% in 2018
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