'Take every complaint and issue seriously.'
At a four-hour meeting last month, Michelle Abdow's staffers got to experience some of the sights, sounds and even smells they could encounter if someone invaded their office and began shooting.
The shootings in public places in recent years have made many small business owners and managers aware that they and their staffers need to be educated about workplace violence. They need to know not only how to improve their chances of survival but also how to recognize any warning signs, a possibility if the assailant is a current or former employee or is involved in a domestic dispute with an employee.
The shootings were on Abdow's mind when she asked one of her clients, a company that provides active shooter training, to come to her company. Consultants like Cirillo advise business owners that the assessment of threats should begin internally — most workplace shooters are disgruntled current or former employees or someone in a turbulent relationship with an employee. Bosses and employees should all be on the lookout for signs of trouble. In 2016, there were 320 people intentionally shot to death in U.S. companies, according to Labor Department statistics.
Owners who learn that a staffer is struggling with personal issues should offer the company's resources — for example, an Employee Assistance Program — or be able to assist the employee in getting help. If a staffer is difficult, becomes moody or distant and the owner has any reason to fear violence, they should consult with a human resources provider or employment attorney.
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