Southwest Airlines' offer applies to travelers whose flights were scheduled to fly between Dec. 24 and Jan. 2 'but were cancelled or significantly delayed greater than three hours' for each paid and ticket passenger on the reservation.
He flew standby back home to the Los Angeles area instead, and found the points offer insufficient.
"I'm struggling with what to do with the miles – we love to travel, but I'm hesitant to use Southwest again," she told USA TODAY. She said she's still awaiting approval on her reimbursement request.Travelers can use Rapid Rewards points for future travel or items such as gift cards and merchandise. The points can be used for any open seat and do not expire or have blackout dates, but passengers must claim the points via a code in the email by March 31.
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