The Department of Transportation may hit Southwest with a fine for the travel chaos seen during the 2022 holiday period.
Amid both bad weather in multiple parts of the country and a breakdown of the airline’s booking system software, nearly 4,000 or 75% of all of Southwest’s domestic flights were canceled onRelated: Holiday Travel Chaos and Government Callout Did Not Affect Southwest's Record Earnings
After almost a year of investigations into what exactly went wrong, regulators from the Department of Transportation determined that the airline had indeed failed to provide “adequate customer service assistance, prompt flight status notifications, and proper and prompt refunds."While many details around the determination are yet to emerge, a regulatory filing first reported by Reuters shows that Southwest had been notified of the finding on Oct.
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