Medical records at some hospitals now include 1,500-word narratives; ‘It makes a difference when they know you from a different perspective’
MADISON, Wis.—Thor Ringler’s bouncing step, red-framed eyeglasses and flowered-print shirts brighten the colorless hallway at the Madison VA Medical Center where he works. When he bursts into patients’ rooms, he makes sure they feel like individuals in a system that can too often feel impersonal.
Mr. Ringler is at the forefront of the Department of Veterans Affairs’ effort to use what is known as “narrative medicine”—in which a patient is asked to tell their life story, and that story is included in their medical record. The...
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