The U.S. Department of Transportation called the rate of cancellations by Southwest Airlines 'disproportionate and unacceptable.'
Southwest Airlines cancelled more than 70% of its flights Monday and more than 60% on Tuesday while other major airlines saw only marginal disruptions. Morgan Norwood reports.
The size and severity of the storm created havoc for airlines. Airports were overwhelmed by intense snowfall and drifts. Airlines cancelled as many as 20% of their flights Saturday and Sunday and Buffalo Niagara International Airport, close to the epicenter of the storm, remains closed Tuesday. "So we've been chasing our tails, trying to catch up and get back to normal safely, which is our number one priority as quickly as we could," he said. "And that's exactly how we ended up where we are today."
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